Inventory: slot 04

Confirmed on booking. Reminded on time.

Every booking sends a WhatsApp confirmation, and a reminder goes out before the visit, anywhere from 15 minutes to 14 days ahead. Both use templates you control, and both land in the patient's thread.

Every planOwnerFront desk
Start freeBook a demo
Notifications
Sent on WhatsApp with your approved templates
Save
Booking confirmation
Send on every booking
Also when an appointment is moved.
Template
appointment_confirmation
Reminder
Send reminders
How long before
Anywhere from 15 minutes to 14 days.
24 hours
Template
appointment_reminder
Template variables
{{1}} Patient nameMaria
{{2}} Clinic nameMaple Dental
{{3}} ServiceCleaning & exam
{{4}} DateTue, Nov 12
{{5}} Time5:15 PM
{{6}} DoctorDr. Rivera
Hi Maria, a reminder from Maple Dental: Cleaning & exam on Tue, Nov 12 at 5:15 PM with Dr. Rivera.
What the patient gets

Two messages, zero phone calls

Set it once. From then on, every booking takes care of itself.

  1. On booking

    Confirmation

    The service, date, time and doctor, sent as soon as it's booked, and again if the appointment is moved.

  2. Before the visit

    Reminder

    Sent at the lead time you choose: 24 hours by default, anything from 15 minutes to 14 days.

  3. For your desk

    In the thread

    Both appear in the patient's inbox thread, with delivery and read ticks.

  4. If they reply

    Window opens

    A reply opens WhatsApp's 24-hour window, so your desk or the assistant can answer freely.

Try it

Fill in the blanks

Your template, your words. Six blanks come from the appointment.

Reminder template
Maple Dental

Hi Maria, this is Maple Dental. A reminder that your Cleaning & exam is on Tue, Nov 12 at 5:15 PM with Dr. Rivera. Reply here if you need to change it.

151 of 1,024 characters · Utility template

Templates are approved by Meta before you can send them. Up to six variables, filled from the appointment: patient, clinic, service, date, time and doctor. The body can be up to 1,024 characters.
The details

Exactly how it behaves

Lead time
From 15 minutes to 14 days before the visit. Default: 24 hours.
Checked every
5 minutes. Change the lead time and it applies to bookings already in the calendar.
Late bookings
A visit booked inside the lead time gets its confirmation, but no reminder.
Cancelled
Checked again at send time, so a cancelled visit isn't reminded.
Blanks
Patient, clinic, service, date, time and doctor. Up to six.
If sending fails
The booking still stands. A failed message never undoes an appointment.
Allowance
Each confirmation and reminder counts toward your plan's monthly messages.
Who changes it
The owner. Receptionists can see the settings.
Meta approves

Templates, synced with Meta

WhatsApp requires an approved template for any message outside the 24-hour window. Write drafts in Mediora and submit them for review, or import the ones you already built in Meta's dashboard.

Approval or rejection comes back on its own. The same template in English and Urdu is fine.

  • Included: Utility, marketing and authentication categories
  • Included: Draft, pending, approved, rejected and paused states
  • Included: Body up to 1,024 characters; header and footer up to 60
Message templates
Approved by Meta before they can be sent
Sync with Meta New template
NameCategoryLanguageStatus
appointment_confirmationUtilityEnglishApproved
appointment_reminderUtilityEnglishApproved
appointment_reminderUtilityUrduPending
checkup_recallUtilityEnglishApproved
whitening_offerMarketingEnglishRejected
login_codeAuthenticationEnglishPaused
eid_closure_noticeUtilityEnglishDraft
whitening_offer was rejected by Meta. Edit the draft and submit again.
Before and after

Reminder calls, retired

Before

  • Someone rings tomorrow's list every afternoon
  • Voicemail, no answer, try again later
  • No record of who was actually reminded

With Mediora

  • Reminders go out by themselves at the time you chose
  • Delivery and read ticks on every message
  • Every reminder sits in the patient's thread for anyone to see
Settings

Reminder numbers

Min
15M
The shortest lead time.
Max
14D
The longest lead time.
Default
24H
Out of the box.
Blanks
6
Variables per template.

What it doesn't do yet

We'd rather tell you now than have you find out in week two.

Help menu

Questions, answered

Can patients confirm by replying?

Their reply arrives in the inbox, and your front desk marks the appointment confirmed with one click. It isn't automatic yet.

What if a reminder fails to send?

The appointment is unaffected. Sending is separate from booking, so a failed message never cancels or blocks a visit. The delivery status shows on the message in the thread.

Do I need my own templates?

Yes. WhatsApp requires Meta-approved templates for these messages. Write them in Mediora and submit them, or import the ones you already have in Meta's dashboard.

Can reminders go out in Urdu?

Templates can exist in more than one language, including Urdu, once Meta approves them. You choose which template is used for confirmations and which for reminders.

Do reminders cost extra?

Not from us. Each one counts toward your plan's monthly message allowance. Meta may also charge your WhatsApp Business account for template messages under its own pricing.

Can I change how early reminders go out?

Yes, anywhere from 15 minutes to 14 days before. The change applies to bookings already in the calendar, not just new ones.

Next level

Scheduling

Rosters, leave and a calendar that can't double-book.

WhatsApp inbox

One shared, real-time inbox for the front desk.

Campaigns

Approved-template broadcasts, throttled and tracked.

Continue?

Set up your clinic in an afternoon. The free plan needs no card and no sales call.

Start free
Or book a demo