Every plan includes the shared WhatsApp inbox, the calendar, patient records and clinical notes. Plans differ in how many people, services and messages they cover, and whether the AI assistant is included.
One doctor, a front desk, and a calendar that finally adds up.
Small clinics moving the front desk off a personal phone.
Busy clinics that want WhatsApp answered after hours.
Hospitals and large practices with many doctors.
The same numbers the product enforces. If it isn't in this table, no plan includes it yet.
| Plan | Free | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Limits | ||||
| Doctors | 1 | 3 | 10 | Unlimited |
| Staff accountsReceptionists and doctors. The owner's account is extra. | 2 | 5 | 20 | Unlimited |
| Services | 10 | 50 | Unlimited | Unlimited |
| Template messages / monthConfirmations, reminders, campaigns and re-engagement templates. Replies inside WhatsApp's 24-hour window don't count. | 100 | 2,000 | 15,000 | Unlimited |
| Assistant replies / month | Not included | Not included | 3,000 | 25,000 |
| Recipients per campaign | Not included | 500 | 5,000 | 5,000 |
| Features | ||||
| Shared WhatsApp inbox | ||||
| Calendar, rosters and leave | ||||
| Patient records | ||||
| Clinical notes and prescriptions | ||||
| Confirmations and reminders | ||||
| Dashboard and audit log | ||||
| Broadcast campaigns | ||||
| AI assistant on WhatsApp | ||||
| CSV export from the dashboard | ||||
| Not on any plan yet | ||||
| Online booking page for patients | ||||
| Multiple branches | ||||
| Insurance claims and invoicing | ||||
Plain answers about money, so there are no surprises later.
Create your clinic without a card. The Free plan is a real plan, not a countdown: one doctor, two staff accounts and the full calendar, inbox and records.
There's no online checkout yet. Tell us which plan you want and we move your clinic across. Your data, settings and history stay exactly where they are.
When you reach a limit, the action stops with a plain message naming the limit, such as a fourth doctor on Starter. Nothing you've already created is changed.
If a payment is overdue, your clinic keeps working while we sort it out with you. Access stops only if a subscription is cancelled, and records are never deleted.
About WhatsApp costs
Meta charges its own fees for some WhatsApp Business messages, billed to the WhatsApp Business account you connect. Those fees are separate from your Mediora plan and are set by Meta.
Yes. The Free plan covers one doctor, two staff accounts, ten services and 100 template messages a month, with the inbox, calendar, patient records and clinical notes included. No card is needed to sign up.
Talk to us and we'll move your clinic to the plan you choose. There's no online checkout yet; plan changes are handled by our team, and your data stays exactly where it is.
The action is stopped with a clear message saying which limit you reached, for example adding a fourth doctor on Starter. Nothing you've already created is touched. Limits are checked on our servers, not just hidden in the interface.
Messages sent with a Meta-approved template: confirmations, reminders, campaign messages and templates used to reopen a conversation. Ordinary replies inside the 24-hour window don't count toward your allowance. Assistant replies are counted separately against your plan's assistant allowance.
Your clinic keeps working while we sort it out with you. Access is only blocked if a subscription is cancelled, and even then your records are not deleted.
Professional (3,000 assistant replies a month) and Enterprise (25,000). It's off until the owner switches it on, and booking and cancelling can each be turned on or off separately.
Not yet. Each Mediora account is one clinic with one timezone and one set of opening hours. Multi-branch support is on the roadmap, and we'd rather tell you that now than after you've signed up.
Start on the free plan today. When you want the assistant or more doctors, we'll move you up.
Or book a demo