AI receptionist
Answers WhatsApp from your live catalog and knowledge base, books real slots, and escalates emergencies to a person.
POV: 11:48 PM. A patient wants a price.
The clinic texts back
Mediora answers your WhatsApp from your own price list, books into a calendar that can’t double-book, and hands the hard conversations to your front desk.
- Free plan, no card
- WhatsApp Business Platform
- US · UK · Australia · Pakistan
Every clinic knows this night
Most clinics run the front desk on a personal WhatsApp number and a paper diary. It works, right up until the clinic closes.
11:48 PM. 14 unread. 01The setupPatients text when you're closed
Price questions, “are you open Saturday”, “can I come after work”. They arrive when your front desk has gone home.
9:00 AM. Still unread. 02The twistMornings start in yesterday
The diary, the phone and last night’s WhatsApp all want the receptionist at once. Some of those patients have already booked elsewhere.
Now the clinic texts back. 03The fixAnswered, booked, logged
Mediora replies from your services, prices and hours, offers slots that are really free, books them, and leaves a clean thread for the morning.
Everything the front desk juggles
Nine modules that share one patient record, one calendar and one WhatsApp number. Start with the inbox; switch the assistant on when you're ready.
Shared inbox
One real-time WhatsApp inbox for the whole front desk. Take over from the assistant on any thread in one click.
Scheduling
Per-doctor rosters, split shifts and leave. A database constraint makes double-booking a doctor impossible.
Reminders
Every booking sends a WhatsApp confirmation. Reminders go out at the lead time you choose, from 15 minutes to 14 days.
Clinical notes
Notes that lock when signed, addenda for corrections, and prescriptions that print on A5. The AI can't read any of it.
Campaigns
Broadcast approved templates to up to 5,000 patients, throttled, retried, tracked per recipient, and cancellable.
Look inside the clinic
These are the real screens, rebuilt in the browser. Change your region in the footer and the names, numbers and currency follow.
ML
Maria Lopez
+1 512 555 0142
Assistant onTake overClose
Hi, are you open tomorrow? How much is a cleaning & exam?
After 5 would be best
Assistant · 23:49
Hi Maria! A cleaning & exam is $120 and takes 45 minutes. Tomorrow after 5 I have 5:15 PM or 6:00 PM with Dr. Rivera. Which suits you?
5:15 PM please
Assistant · 23:52
Booked: Cleaning & exam, Tue, Nov 12 at 5:15 PM with Dr. Rivera. We’ll send a reminder the day before.
Appointment confirmation sent with an approved template · 23:52
Take over to reply. The assistant is on this thread.
SendEvery reply says who sent it: the assistant or a named colleague. Ticks show sent, delivered and read.
Take over mutes the assistant on that thread and assigns it to you. It switches back on after 24 hours of quiet.
Outside WhatsApp's 24-hour window the composer locks, and you can re-open the chat with an approved template.
Calendar
Tue, Nov 12 · Austin, TX time
Today All doctors Book
One column per doctor, built from their roster and leave. Slots sit on a 15-minute grid sized by the service.
Bookings made by the assistant are marked, and go through the exact same conflict check as staff bookings.
Status moves from scheduled to confirmed, checked in, in progress and completed, or no-show, which frees the slot.
ML
Maria Lopez
+1 512 555 0142 · From WhatsApp
Message Book
OverviewAppointmentsClinicalHistory
Details
Phone+1 512 555 0142 (typed as (512) 555-0142)
Date of birth14 Mar 1991
GenderFemale
CityAustin, TX
Front-desk notesPrefers evening slots. Not clinical.
Appointments
Tue, Nov 12, 5:15 PM
Cleaning & exam · Dr. Rivera
3 Sep, 10:30
Teeth whitening · Dr. Chen
11 Jun, 16:00
Teeth whitening · Dr. Rivera
The phone number is the identity. Type it any local way and it's stored in international format.
A patient's first WhatsApp message creates their record automatically, marked “From WhatsApp”.
Front-desk notes are kept apart from the clinical record, which only doctors write and receptionists can't open.
Dashboard
Today in Austin, TX
Last 7 days Export CSV
Appointments today
24
6 still to come
Revenue today
$2,840
Completed visits
Conversations
41
12 after hours
Handled by assistant
37
4 handed to staff
Revenue completed visits
Assistant HandledTo staff
Today's appointments, completed-visit revenue, conversations and how many the assistant handled.
Days are counted in your clinic's own time zone, so a late Friday shift stays on Friday.
Look back 7, 30 or 90 days, or any range up to a year. Professional plans export it to CSV.
From hi to booked
Not a chatbot bolted onto WhatsApp. A careful assistant with exactly the tools your front desk would use, and none of the ones it shouldn't have.
- Step 01
Patient writes
Messages arrive over the WhatsApp Business Platform into your shared inbox, live, for every receptionist at once.
- Step 02
It waits
Three quick messages become one reply. The assistant waits eight seconds so the patient can finish their thought.
- Step 03
Safety check
A guard checks for emergencies, abuse and “I want a person”, in English, Roman Urdu and Urdu script.
- Step 04
Answers
It reads your live services, doctors and free slots. Prices come from your catalog. It doesn't diagnose.
- Step 05
Books or hands off
It books through the same engine as your staff, or alerts the front desk with the reason it stopped.
Emergency
Chest pain, heavy bleeding, an overdose: the assistant stops, tells the patient to call local emergency services (999, 000, 911, 1122 and more), mutes itself on that thread and alerts your staff.
Never reads
Clinical notes and prescriptions are structurally out of the assistant’s reach. Not a prompt rule: it has no tool that could read them.
Three roles. Clear lines.
Everyone sees what their job needs and nothing more. Receptionists can't open clinical notes; doctors aren't in the WhatsApp inbox.
Owner
- Included: Sets hours, time zone, services, prices and durations
- Included: Invites receptionists and doctors; suspends access instantly
- Included: Connects WhatsApp and switches the assistant on
- Included: Reads the dashboard and the audit trail
Receptionist
- Included: Works the shared inbox; takes over from the assistant
- Included: Books, reschedules, confirms and checks patients in
- Included: Registers walk-ins and phone bookings in seconds
- Included: Re-opens closed chats with approved templates
Doctor
- Included: Has a personal “my day” view and the clinic calendar
- Included: Starts and completes visits
- Included: Writes notes that lock on signing, with addenda
- Included: Issues prescriptions that print on A5
Built for every kind of clinic
A dental practice and a paediatric clinic have different questions at midnight. Mediora answers from your own catalog and knowledge base, so it speaks your specialty.
- DentalRecalls, hygiene slots and price questions at midnight.
- Dermatology & aestheticsConsult-heavy bookings and treatment price lists.
- PhysiotherapyRepeat sessions and therapists on split shifts.
- PaediatricsParents who message at 2am. Escalation that works.
- General practiceHigh volume, many doctors, one shared front desk.
- Eye careTests, fittings and follow-ups on one calendar.
- Therapy & mental healthPrivate by design. Careful about what the AI says.
- Hospitals & polyclinicsMany doctors, many services, one WhatsApp number.
Local where it matters
Each clinic has its own time zone, currency and phone format. Midnight rollups run at your midnight, not the server's.
United States
- Included: Prices in USD
- Included: Emergency handoff names 911
- Included: Every US time zone, DST-safe
United Kingdom
- Included: Prices in GBP
- Included: Emergency handoff names 999
- Included: 07700 numbers stored as +44
Australia
- Included: Prices in AUD
- Included: Emergency handoff names 000
- Included: Brisbane to Perth time, correct
Pakistan
- Included: Prices in PKR
- Included: Rescue 1122 and Edhi 115
- Included: Roman Urdu emergency detection
Numbers we can promise
No made-up customer counts. These are rules the product enforces, every time.
- Double bookings
- 0
- A database constraint refuses them, tested under real concurrency.
- Hard deletes
- 0
- Staff, services and patients are archived, never erased.
- Takeover
- 24H
- The assistant stays muted until a thread has been quiet a day.
- Token life
- 15 MIN
- Suspend someone and they're locked out on their next request.
Save file
Your data stays in its room
Thousands of clinics share one database, and the database itself refuses to show one clinic another’s rows. Even if our code had a bug, the leak couldn’t happen.
- Included: Row-level security, forced on every table
- Included: WhatsApp credentials encrypted with AES-256-GCM
- Included: Append-only audit trail of every change
- Included: Signed clinical notes can't be edited by anyone
Straight answer
We have not been through a formal HIPAA, GDPR or ISO audit yet. We’d rather say that here than in your procurement call.
What we can show you is how the system is built, in detail, and what it refuses to do. Ask us anything at security@mediora.app.
Start free. Grow into it.
Every plan includes the shared inbox, scheduling, patients and clinical notes. The assistant arrives on Professional.
Free
One doctor, a front desk, and a calendar that finally adds up.
0 USD per month
- Doctors
- 1
- Staff accounts
- 2
- Services
- 10
- Template messages / month
- 100
- Assistant replies / month
- Not included
- Included: Shared WhatsApp inbox
- Included: Calendar, rosters and leave
- Included: Clinical notes and prescriptions
- Included: Confirmations and reminders
- Not included: Broadcast campaigns
- Not included: AI assistant on WhatsApp
- Not included: CSV export from the dashboard
Starter
Small clinics moving the front desk off a personal phone.
39 USD per month
- Doctors
- 3
- Staff accounts
- 5
- Services
- 50
- Template messages / month
- 2,000
- Assistant replies / month
- Not included
- Included: Shared WhatsApp inbox
- Included: Calendar, rosters and leave
- Included: Clinical notes and prescriptions
- Included: Confirmations and reminders
- Included: Broadcast campaigns
- Not included: AI assistant on WhatsApp
- Not included: CSV export from the dashboard
Best value
Professional
Busy clinics that want WhatsApp answered after hours.
119 USD per month
- Doctors
- 10
- Staff accounts
- 20
- Services
- Unlimited
- Template messages / month
- 15,000
- Assistant replies / month
- 3,000
- Included: Shared WhatsApp inbox
- Included: Calendar, rosters and leave
- Included: Clinical notes and prescriptions
- Included: Confirmations and reminders
- Included: Broadcast campaigns
- Included: AI assistant on WhatsApp
- Included: CSV export from the dashboard
Enterprise
Hospitals and large practices with many doctors.
399 USD per month
- Doctors
- Unlimited
- Staff accounts
- Unlimited
- Services
- Unlimited
- Template messages / month
- Unlimited
- Assistant replies / month
- 25,000
- Included: Shared WhatsApp inbox
- Included: Calendar, rosters and leave
- Included: Clinical notes and prescriptions
- Included: Confirmations and reminders
- Included: Broadcast campaigns
- Included: AI assistant on WhatsApp
- Included: CSV export from the dashboard
A note from the team
The Mediora team
Mediora is new, so there’s no wall of logos here. What there is: a product you can try free today, an assistant you can leave switched off until you trust it, and a team that answers when you write.
Every feature page ends with what that feature doesn’t do yet. Read those first.
Questions, answered
What does the AI assistant actually do?
It answers patients on WhatsApp using your service list, prices, doctors and the knowledge entries you write. It can check real availability and book appointments with the same rules your staff use. It never invents prices, and it doesn't give diagnoses or medication advice.
What happens when the assistant can't help?
It hands the conversation to your team. Medical emergencies and requests for a person mute the assistant on that conversation straight away. For emergencies, the handoff message also gives the local emergency number. Other cases, like complaints, billing questions or your own escalation keywords, alert your staff while the assistant keeps the patient informed.
Do I need the WhatsApp Business app or the Business Platform?
Mediora connects to the WhatsApp Business Platform (Meta's Cloud API) using your own WhatsApp Business account. You enter its account ID, phone number ID and access token, and we check them with Meta before saving anything. The number you connect is your clinic's number, not ours.
Can another clinic see our data?
No. Every record carries your clinic's ID, and the database itself enforces row-level security on every table, so a query made for one clinic cannot return another clinic's rows even if application code has a bug. The application also connects with a database role that cannot bypass those rules.
Does the assistant read clinical notes?
No, and it can't. Clinical notes and prescriptions are outside everything the assistant is able to reach. That's enforced in how the system is built, not by asking the AI nicely. It talks to whoever holds a patient's phone, so it never gets near a diagnosis.
Is there a free plan?
Yes. The Free plan covers one doctor, two staff accounts, ten services and 100 template messages a month, with the inbox, calendar, patient records and clinical notes included. No card is needed to sign up.
Is Mediora HIPAA, UK GDPR or SOC 2 certified?
Not yet. We have not completed a formal compliance audit or certification. The security page lists exactly what the system does today, so your compliance team can judge it against your obligations, and we're happy to answer their questions directly.
Can patients book online themselves?
Not through a booking page yet. Today patients book by messaging your clinic on WhatsApp, where your staff or the assistant books them into the calendar. A patient self-service page is on our roadmap.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo