United States
Plenty of American patients already live on WhatsApp, especially families with ties abroad.
World map: United Kingdom
For UK practices on WhatsApp
Your patients already WhatsApp their dentist, their physio and their kids' school. Mediora puts your practice on it properly: a shared inbox, a calendar per clinician, prices in pounds and 999 in the emergency handoff.
Show prices and demo examples in GBP across the site.
Set up for the UK
- Messaging
- WhatsApp, which most UK patients already use. No SMS.
- Time zone
- Europe/London, with the clocks going forward and back handled for you: a 9am reminder stays a 9am reminder.
- Phone numbers
- Typed any way, like 07700 900142, and stored as +44 7700 900142. Search works with the local format.
- Emergency
- The assistant's emergency handoff tells the patient to call 999. Ireland (112 or 999) is covered too.
- Currency
- Prices are stored in pence, never floating-point, and shown in pounds.
Example
Example
Emily asks about a hygienist visit at quarter to midnight. The assistant quotes £65 from your price list, offers 5:15 pm or 6:00 pm with Dr Patel, and books the one she picks.
In the morning, your team sees the whole conversation in the inbox, and the booking on the calendar marked as made by the assistant.
Questions your compliance lead will ask
Here are straight answers, including the ones you'd rather hear before you sign. If UK GDPR applies to you, talk to us before you put patient data in.
| Question | Our honest answer |
|---|---|
| Are you UK GDPR compliant? | We haven't completed a formal UK GDPR or Data Protection Act 2018 assessment or an independent audit, so we don't claim compliance. Talk to us about a data processing agreement before you put patient data in. |
| Do you meet the NHS Data Security and Protection Toolkit? | We haven't completed the DSPT. We don't integrate with NHS systems. |
| Where is our data hosted? | Our hosting provider and region aren't final yet, so we can't promise UK hosting today. We'll tell you plainly before you sign. |
| How is our data kept apart from other clinics? | Every clinic's data is isolated by row-level security in the PostgreSQL database itself, forced on every table, and the application connects as a role that cannot bypass it. |
| How are passwords and keys protected? | Passwords are hashed with Argon2id. Your Meta WhatsApp access token is encrypted with AES-256-GCM before it is stored and decrypted only in memory when a message is sent. |
| What happens when someone leaves? | Suspending an account locks it out on its next request, on every device. Access tokens last 15 minutes; refresh tokens are single-use and rotated. |
| Who can read clinical notes? | Doctors write them; drafts are private to their author; signed notes can't be changed. Receptionists have no access, and the AI assistant cannot reach clinical data at all. |
| Is there an audit trail? | Yes. Every successful change is logged with who, when, what and from which IP address. Audit rows can't be edited or deleted. Reads of notes are not logged yet. |
| Two-factor sign-in or SSO? | Not yet. |
Plans in pounds
Indicative monthly prices in GBP, confirmed on your call. The free plan needs no card. Paid plan changes are made by our team; there's no online checkout yet.
| Plan | Per month | Doctors | Staff | Assistant replies | Campaigns |
|---|---|---|---|---|---|
| Free | Free | 1 | 2 | Not included | Not included |
| Starter | £29 | 3 | 5 | Not included | Up to 500 per send |
| Professional | £95 | 10 | 20 | 3,000 | Up to 5,000 per send |
| Enterprise | £319 | Unlimited | Unlimited | 25,000 | Up to 5,000 per send |
Setting up in the UK
Most clinics are running in an afternoon. The WhatsApp connection is the step that takes longest, because Meta has to approve your business account.
Create your clinic
Sign up as the owner. Your clinic starts with a default week (Monday to Saturday, 09:00 to 17:00) that you can change.
Set timezone and hours
Pick your clinic's time zone. Hours, reminders and reports all run on clinic time, not server time.
Add your services
Name, price, duration and category for each service. Durations decide the slot lengths.
Connect WhatsApp
Enter your WhatsApp Business account details from Meta. They're checked with Meta before anything is saved.
Invite your team
Add receptionists and doctors, then set each doctor's weekly roster.
Switch on the assistant
On Professional and Enterprise. It's off until you turn it on, so set your knowledge base first.
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
Does it work with NHS systems?
No. Mediora doesn't integrate with NHS systems. It's built for the private front desk: WhatsApp, appointments, patients and the clinical record within your practice.
Are you UK GDPR compliant?
We don't claim it: no formal assessment or audit has been completed yet. The security page explains how data is isolated, encrypted and audited. Talk to us before you store patient data.
What happens when the clocks change?
Nothing you need to do. Times are stored in UTC and calculated in Europe/London, so opening hours, reminders and reports follow the clocks.
Are UK prices final?
The prices in pounds are indicative and confirmed on your call. The free plan is free.
Is there a free plan?
Yes. The free plan covers one doctor, two staff and the core inbox, calendar and patient record, with 100 outgoing WhatsApp messages per period. The assistant and campaigns are on paid plans.
What does the assistant do in an emergency?
Every message is checked before the assistant replies. If it reads as a medical emergency, the assistant is muted on that thread, your team is alerted with the reason, and the reply includes the local emergency number.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo