United Kingdom
Your patients already WhatsApp their dentist, their physio and their kids' school.
World map: United States
For US clinics on WhatsApp
Plenty of American patients already live on WhatsApp, especially families with ties abroad. If yours do, Mediora runs your front desk on it: in your time zone, in dollars, with 911 in the emergency handoff.
Show prices and demo examples in USD across the site.
Set up for the US
- Messaging
- WhatsApp only. Mediora doesn't send SMS, so it fits best where your patients already use WhatsApp.
- Time zones
- Eastern to Hawaii, by IANA zone (America/New_York, America/Chicago, America/Denver, America/Phoenix, America/Los_Angeles, Pacific/Honolulu). Daylight saving is handled; Phoenix's lack of it too.
- Phone numbers
- Typed any way, like (512) 555-0142, and stored in international format (+1 512 555 0142). Search works with the local format.
- Emergency
- The assistant's emergency handoff tells the patient to call 911.
- Currency
- Prices are stored in cents, never floating-point, and shown in dollars.
Is Mediora right for you?
We'd rather you find out here than in week two.
Probably not yet
- Your patients expect texts (SMS), not WhatsApp
- You need insurance eligibility checks or claims
- You need EHR integration or e-prescribing
- Your procurement requires a signed BAA today
A good fit
- Many of your patients already message on WhatsApp
- You want after-hours questions answered from your own price list
- You want one calendar that can't double-book
- You want a shared inbox instead of a personal phone
Questions your compliance lead will ask
Here are straight answers, including the ones you'd rather hear before you sign. If HIPAA applies to you, talk to us before you put patient data in.
| Question | Our honest answer |
|---|---|
| Is Mediora HIPAA compliant? Will you sign a BAA? | We haven't completed a formal HIPAA review or third-party audit yet, so we don't claim compliance. Talk to us about a BAA before you store protected health information. |
| Where is our data hosted? | Our hosting provider and region aren't final yet. We'll tell you plainly where your data would live before you sign anything. |
| How is our data kept apart from other clinics? | Every clinic's data is isolated by row-level security in the PostgreSQL database itself, forced on every table, and the application connects as a role that cannot bypass it. |
| How are passwords and keys protected? | Passwords are hashed with Argon2id. Your Meta WhatsApp access token is encrypted with AES-256-GCM before it is stored and decrypted only in memory when a message is sent. |
| What happens when someone leaves? | Suspending an account locks it out on its next request, on every device. Access tokens last 15 minutes; refresh tokens are single-use and rotated. |
| Who can read clinical notes? | Doctors write them; drafts are private to their author; signed notes can't be changed. Receptionists have no access, and the AI assistant cannot reach clinical data at all. |
| Is there an audit trail? | Yes. Every successful change is logged with who, when, what and from which IP address. Audit rows can't be edited or deleted. Reads of notes are not logged yet. |
| Two-factor sign-in or SSO? | Not yet. |
Plans in dollars
Indicative monthly prices in USD, confirmed on your call. The free plan needs no card. Paid plan changes are made by our team; there's no online checkout yet.
| Plan | Per month | Doctors | Staff | Assistant replies | Campaigns |
|---|---|---|---|---|---|
| Free | Free | 1 | 2 | Not included | Not included |
| Starter | $39 | 3 | 5 | Not included | Up to 500 per send |
| Professional | $119 | 10 | 20 | 3,000 | Up to 5,000 per send |
| Enterprise | $399 | Unlimited | Unlimited | 25,000 | Up to 5,000 per send |
Setting up in the US
Most clinics are running in an afternoon. The WhatsApp connection is the step that takes longest, because Meta has to approve your business account.
Create your clinic
Sign up as the owner. Your clinic starts with a default week (Monday to Saturday, 09:00 to 17:00) that you can change.
Set timezone and hours
Pick your clinic's time zone. Hours, reminders and reports all run on clinic time, not server time.
Add your services
Name, price, duration and category for each service. Durations decide the slot lengths.
Connect WhatsApp
Enter your WhatsApp Business account details from Meta. They're checked with Meta before anything is saved.
Invite your team
Add receptionists and doctors, then set each doctor's weekly roster.
Switch on the assistant
On Professional and Enterprise. It's off until you turn it on, so set your knowledge base first.
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
Do you support SMS?
No. Mediora is built on the WhatsApp Business Platform and doesn't send SMS. If most of your patients expect texts, it isn't the right fit yet.
Are you HIPAA compliant?
We don't claim HIPAA compliance: no formal review or audit has been completed yet. The architecture was built with isolation and access control first (see the security page), but please talk to us before you store protected health information.
Can clinics in different time zones use it?
Yes. Each clinic has its own IANA time zone, and hours, reminders, campaign windows and nightly reports all run on clinic time, including daylight-saving changes.
Are US prices final?
The dollar prices shown are indicative and are confirmed on your call. The free plan is free.
Is there a free plan?
Yes. The free plan covers one doctor, two staff and the core inbox, calendar and patient record, with 100 outgoing WhatsApp messages per period. The assistant and campaigns are on paid plans.
What does the assistant do in an emergency?
Every message is checked before the assistant replies. If it reads as a medical emergency, the assistant is muted on that thread, your team is alerted with the reason, and the reply includes the local emergency number.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo