Check-up recalls
Six months since a check-up? A friendly nudge to book the next one.
Inventory: slot 07
Recalls without the phone calls
Send an approved WhatsApp template to a list of patients, filled with each patient's own details. It sends at a steady pace, retries what can be retried, and you can stop it mid-flight.
Starter and upOwner
Six-month check-up recall
Approved template: checkup_recall · Utility
ProcessingCancel campaign
Recipients
1,240
Sent
812
Delivered
776
Failed
9
Sending at 10 messages a second65%
| Patient | Phone | Status | Reason |
|---|---|---|---|
| Maria Lopez | +1 512 555 0142 | Read | |
| Jordan Reed | +1 512 555 0188 | Delivered | |
| Priya Raman | +1 737 555 0131 | Sent | |
| Daniel Okafor | +1 512 555 0107 | Failed | Not a WhatsApp number |
| Hannah Wu | +1 737 555 0164 | Retrying (2 of 3) |
Six steps, one screen
Pick patients
Search your patient list, or paste a list of numbers. Duplicates are removed for you.
Pick a template
Any template Meta has approved.
Fill the blanks
Map each blank to a patient field, like their first name.
Now or later
Send now, or schedule up to 90 days ahead, between 8am and 9pm clinic time.
Watch it
Progress as it sends, then each patient's status with the reason for any failure.
Stop it
Cancel at any point. It stops within one message.
Watch one run
A fast-forward of the real sending rules: the pace, the retries, and what Cancel does.
Recipients
Simulated time: 0m 00s. At 10 a second, 1,000 messages take about 2 minutes.
Ready0%
- Sent
- 0
- Delivered
- 0
- Retrying
- 0
- Failed
- 0
Message quota: 15,000 of 15,000 left.
Real numbers from the product: 10 messages a second, up to 3 attempts per patient with backoff from 10 seconds, permanent failures not retried, up to 5,000 recipients. Cancelling stops within one message and gives back the quota for messages not sent. Sent messages can’t be recalled.
The rules it follows
- Recipients
- Up to 500 per campaign on Starter, 5,000 on Professional and Enterprise.
- Pace
- A steady 10 messages a second.
- Retries
- Up to 3 attempts per patient, waiting longer each time, starting at 10 seconds.
- Hard failures
- Not retried. Shown with the reason, such as a number that isn't on WhatsApp.
- Bad rows
- One invalid number rejects the whole list with a row-by-row report, before anything is sent.
- Cancel
- Stops within one message. Unsent messages go back to your allowance.
- Scheduling
- Between 08:00 and 21:00 in your clinic's time zone, up to 90 days ahead.
Meta approves
Only approved templates
WhatsApp only allows approved templates for messages like these, so the campaign screen only offers the ones Meta has approved.
Sync imports the templates you already have. New drafts are written and submitted from the same place.
Message templates
Approved by Meta before they can be sent
Sync with Meta New template
| Name | Category | Language | Status |
|---|---|---|---|
| appointment_confirmation | Utility | English | Approved |
| appointment_reminder | Utility | English | Approved |
| appointment_reminder | Utility | Urdu | Pending |
| checkup_recall | Utility | English | Approved |
| whitening_offer | Marketing | English | Rejected |
| login_code | Authentication | English | Paused |
| eid_closure_notice | Utility | English | Draft |
Campaigns by plan
| Plan | Campaigns | Per campaign | Messages a month |
|---|---|---|---|
| Free | Not included | None | 100 |
| Starter | Included | 500 | 2,000 |
| Professional | Included | 5,000 | 15,000 |
| Enterprise | Included | 5,000 | Unlimited |
What clinics send
Clinic news
A new doctor, new opening hours, a new address.
Closures
Closed for a public holiday? Let your patients know in one go.
On consent
On consent
Message patients who've agreed to hear from you. WhatsApp's policies and your local rules both expect it, and Meta reviews every template.
Mediora doesn't manage opt-outs for you yet, so keep a list of anyone who's asked not to be messaged and leave them out.
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
Do I need patients' consent?
Yes. WhatsApp's policies and your local laws expect consent for marketing messages, and Meta reviews every template. Mediora doesn't manage opt-outs yet, so keep a list of patients who've asked not to hear from you and leave them out.
How fast does it send?
At a steady 10 messages a second, so 1,000 patients take a little under two minutes, plus any retries.
What happens if a message fails?
Temporary failures are retried up to 3 times, waiting longer each time. Permanent failures, like a number that isn't on WhatsApp, are marked failed with the reason and not retried.
Can I cancel a campaign that's sending?
Yes. It stops within one message, and the messages that weren't sent go back to your allowance. Messages already sent can't be recalled.
Which plans include campaigns?
Starter (up to 500 patients per campaign), Professional and Enterprise (up to 5,000). The Free plan doesn't include campaigns.
Do campaign messages count against my allowance?
Yes. Each recipient uses one message from your plan's monthly allowance. Unsent messages from a cancelled campaign are refunded.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo