Team & services
Roles, seats, a kill switch and your price list.
Clinic type: polyclinic
Every specialty, one WhatsApp number
A polyclinic has dozens of doctors, a long service list and patients who don't know which department they need. Mediora puts them on one number, one calendar and one record, with roles, seats and an audit trail an operations team can live with.
Patient
When does the skin doctor see patients?
WhatsApp, 6:05 PMAssistant
Our dermatologist sees patients on Tuesdays and Thursdays, 2 to 6 PM. The next opening is Tuesday at 2:30. Shall I book it?
Room to grow
Enterprise has no cap on staff, doctors, services or messages. Two limits stay, on purpose.
- AI replies
- 25K
- Assistant replies per billing period. A ceiling on runaway cost, not a target.
- Per send
- 5K
- Recipients in a single campaign. Send several for bigger lists.
- Admins
- 1
- One owner account per clinic. Everyone else is a receptionist or a doctor.
People and seats
Roles that mean something
The owner invites receptionists and doctors. Each gets a temporary password, valid for 72 hours, and must change it on first login.
Suspend someone and they're locked out on their very next request, on every device. Their past appointments and notes stay intact, because nothing in Mediora is ever hard-deleted.
- Included: Switch a person between receptionist and doctor
- Included: Suspending frees the seat
- Included: Owners can reset a colleague's password
Team
4 of 5 seats used on Starter
Invite
| Name | Role | Status | Last active | |
|---|---|---|---|---|
| TMTasha Moore | Receptionist | Active | 2 min ago | Suspend |
| RDr. Rivera | Doctor | Active | Today | Suspend |
| CDr. Chen | Doctor | Active | Yesterday | Suspend |
| BDr. Brooks | Doctor | Must change password | Invited | Suspend |
| HWHannah Wu | Receptionist | Suspended | 3 weeks ago | Reactivate |
Accountability
Every change, on the record
Every successful change is written to an audit log: who, in what role, did what, to which record, from which IP address, and when. Filter by person, action, record type or date.
The database refuses to edit or delete audit rows. Clinical content is kept out of the log, so it doesn't leak to a different audience.
Audit log
Every change, who made it, and from where. Rows can't be edited or deleted.
ActionPersonDates
| When | Who | Role | Action | Record | IP |
|---|---|---|---|---|---|
| Today 16:02 | Owner | Admin | Updated | Service · Filling | 203.0.113.24 |
| Today 15:47 | Tasha | Receptionist | Rescheduled | Appointment · Jordan Reed | 203.0.113.31 |
| Today 11:42 | Dr. Rivera | Doctor | Signed | Clinical note (content not logged) | 203.0.113.18 |
| Today 09:15 | Owner | Admin | Suspended | Staff · Hannah Wu | 203.0.113.24 |
| Yesterday 18:30 | Owner | Admin | Updated | Assistant settings | 198.51.100.7 |
| Yesterday 10:04 | Tasha | Receptionist | Created | Patient · Daniel Okafor | 203.0.113.31 |
A long menu, kept tidy
Examples only. Services carry a category, a price and a duration; archived ones vanish from new bookings and stay on old ones.
| Service (example) | Category | Duration |
|---|---|---|
| General consultation | General medicine | 15 min |
| Skin consultation | Dermatology | 20 min |
| Child health check | Paediatrics | 20 min |
| Antenatal visit | Gynaecology | 30 min |
| Physio assessment | Physiotherapy | 60 min |
| Dental check-up | Dental | 20 min |
The numbers
One dashboard for the owner
Today's appointments, revenue from completed visits, conversations and how many the assistant handled, plus charts over 7, 30 or 90 days, a month, or a custom range up to a year.
Export the range on screen as CSV on Professional and Enterprise. Revenue here is the booked price of completed visits, not cash collected: Mediora doesn't do invoicing.
Dashboard
Today in Austin, TX
Last 7 days Export CSV
Appointments today
24
6 still to come
Revenue today
$2,840
Completed visits
Conversations
41
12 after hours
Handled by assistant
37
4 handed to staff
Revenue completed visits
Assistant HandledTo staff
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
Do you support multiple branches?
Not yet. Each clinic account has one timezone, one set of hours and one WhatsApp number. Several branches would run as separate accounts today. Tell us if this matters to you; it's on the list.
How does the assistant route a patient to the right specialty?
It knows your services and your doctors, and can check availability for a named doctor. Describe your departments in the knowledge base and your instructions, and it will point patients to the right service. Clinical judgement about which specialist someone needs goes to your team.
Can we have more than one admin?
No. There is exactly one owner account per clinic. Receptionists run the desk and doctors run their days; the owner controls settings, staff and money.
Can we bring our own AI provider key?
Which model a clinic uses is set by us, not from the clinic's settings. Using a hospital's own provider key is possible as an arrangement with us; talk to us if procurement requires it.
How is our data kept apart from other clinics?
Every clinic's rows are isolated by row-level security in the database itself, so a bug in application code still can't return another clinic's data. See the security page for the details.
Do we keep our WhatsApp number?
Mediora connects to a WhatsApp Business account on Meta's Cloud API, and the number you connect is the one patients message. Whether your current number can move across depends on how it's registered today, so we check it with you during setup before anything changes.
The features behind it
Analytics
Revenue, bookings and AI workload by clinic day.
WhatsApp inbox
One shared, real-time inbox for the front desk.
Scheduling
Rosters, leave and a calendar that can't double-book.
Other clinic types
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo