Suspend
Locked out on their next request, on every device. Their seat frees up straight away.
Inventory: slot 09
Your team, your prices, your rules
Invite receptionists and doctors, decide who sees what, and lock someone out in one click. Set your services with prices and durations. Every change lands in an audit log nobody can edit.
Every planOwner
Team
4 of 5 seats used on Starter
Invite
| Name | Role | Status | Last active | |
|---|---|---|---|---|
| TMTasha Moore | Receptionist | Active | 2 min ago | Suspend |
| RDr. Rivera | Doctor | Active | Today | Suspend |
| CDr. Chen | Doctor | Active | Yesterday | Suspend |
| BDr. Brooks | Doctor | Must change password | Invited | Suspend |
| HWHannah Wu | Receptionist | Suspended | 3 weeks ago | Reactivate |
Three roles, clear lines
Every screen and every action checks the role on the server, not just in the browser.
| Can they… | Owner | Front desk | Doctor |
|---|---|---|---|
| Use the WhatsApp inbox | Yes | Yes | No |
| Book, move and cancel | Yes | Yes | No |
| Write and sign notes | No | No | Yes |
| Read signed notes | Yes | No | Yes |
| Edit services and prices | Yes | View only | View only |
| Change assistant settings | Yes | View only | No |
| Run campaigns | Yes | No | No |
| See dashboard and audit log | Yes | No | No |
| Invite and suspend staff | Yes | No | No |
Adding someone
Invite
Enter their name, email and role: receptionist or doctor.
Temporary password
Mediora creates one, shown to you once and valid for 72 hours. You pass it on.
First login
They set their own password: at least 12 characters, with upper case, lower case and a number.
Ready
They land on the screens their role allows. Nothing else.
Price list
Services set the clock
Each service has a name, category, price and a duration from 1 minute to 24 hours. The duration sizes every slot in the calendar; the price is what the assistant quotes.
Retire a service by archiving it. It drops out of new bookings and stays intact on every past one.
- Included: Each booking keeps the price and length it was made with
- Included: Archive and restore, never delete
- Included: Front desk and doctors can view; only the owner edits
Services
Your price list. Durations drive the calendar.
Show archived New service
| Service | Category | Duration | Price | Status |
|---|---|---|---|---|
| Cleaning & exam | Preventive | 45 min | $120 | Active |
| Teeth whitening | Cosmetic | 60 min | $350 | Active |
| Filling | Restorative | 30 min | $180 | Active |
| Consultation | General | 15 min | $0 | Active |
| Fluoride varnish | Preventive | 15 min | $71 | Archived |
The kill switch, and friends
Reactivate
Bring someone back with their history intact.
Reset password
Issue a new temporary password when someone's locked out.
Switch roles
Move someone between receptionist and doctor.
Nothing deleted
Staff are suspended, not deleted, so appointments and notes keep their author.
Login lockout
Ten wrong passwords in 15 minutes locks that login for 15 minutes.
Accountability
Who changed what, and when
Every successful change is recorded: who, their role at the time, what they did, to which record, and from which IP address and device.
Filter by action, person or date. The database refuses to edit or delete audit rows, and clinical text and secrets are never written into it.
Audit log
Every change, who made it, and from where. Rows can't be edited or deleted.
ActionPersonDates
| When | Who | Role | Action | Record | IP |
|---|---|---|---|---|---|
| Today 16:02 | Owner | Admin | Updated | Service · Filling | 203.0.113.24 |
| Today 15:47 | Tasha | Receptionist | Rescheduled | Appointment · Jordan Reed | 203.0.113.31 |
| Today 11:42 | Dr. Rivera | Doctor | Signed | Clinical note (content not logged) | 203.0.113.18 |
| Today 09:15 | Owner | Admin | Suspended | Staff · Hannah Wu | 203.0.113.24 |
| Yesterday 18:30 | Owner | Admin | Updated | Assistant settings | 198.51.100.7 |
| Yesterday 10:04 | Tasha | Receptionist | Created | Patient · Daniel Okafor | 203.0.113.31 |
Seats by plan
The owner's own account never uses a seat.
| Plan | Staff | Doctors | Services |
|---|---|---|---|
| Free | 2 | 1 | 10 |
| Starter | 5 | 3 | 50 |
| Professional | 20 | 10 | Unlimited |
| Enterprise | Unlimited | Unlimited | Unlimited |
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
What happens when I suspend someone?
Their next request is refused, on every device they're signed in on, and their seat is freed. Their past appointments and notes stay attributed to them.
Can I have two admins?
Not yet. Each clinic has one owner account. Receptionists and doctors have their own logins with narrower access.
Does the owner count as a seat?
No. Seat limits count staff accounts, not the owner.
What if we reach our seat limit?
Inviting another person is refused with a clear message, and you can talk to us about moving up a plan. Suspending someone frees a seat straight away.
Can I delete a service we no longer offer?
You archive it instead. It stops appearing for new bookings, and every past booking keeps its name, price and length.
Can receptionists change prices?
No. Receptionists and doctors can see the service list; only the owner can change it.
Keep exploring
Analytics
Revenue, bookings and AI workload by clinic day.
Scheduling
Rosters, leave and a calendar that can't double-book.
Clinical records
Signed notes, addenda and printable prescriptions.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo