Not read by AI
The assistant doesn't look at images. A photo without a caption is handed to your team.
Clinic type: skin
Your treatment menu, answered
Skin and aesthetics clinics live on questions: how much is a peel, does laser hurt, can I send a photo. Mediora answers the menu questions from your price list, books consultations, and sends anything clinical, photos included, to a person.
Patient
Do you do laser for pigmentation?
WhatsApp, 10:12 PMAssistant
We do. It starts with a 30-minute skin consultation so the doctor can assess you first. I have Saturday at 11:00 or 12:30. Shall I book one?
From DMs to booked consults
Phone and diary
- The same ten price questions, every evening, by hand
- Photos of rashes sitting in a personal phone's gallery
- Consultations booked on one device, treatments on another
- Seasonal offers sent from someone's own WhatsApp
With Mediora
- Price questions answered from your treatment catalog
- Photos arrive in the shared inbox for the clinical team
- Consults and treatments on one calendar, per practitioner
- Offers sent as approved templates from the clinic's number
A menu the assistant can read
Examples only; you set your own. Each service has a name, an optional description and category, a price and a duration. Archived services disappear from new bookings but stay on past ones.
| Service (example) | Duration | Category |
|---|---|---|
| Skin consultation | 30 min | Consultation |
| Chemical peel | 45 min | Treatment |
| Laser session | 60 min | Treatment |
| Acne follow-up | 15 min | Follow-up |
| Mole check | 20 min | Medical |
| Anti-wrinkle injections | 30 min | Aesthetic |
Photos go to a person
Patients send photos of their skin. That's clinical, so the assistant stays out of it.
Shared inbox
Photos land in the patient's thread, where the right person can see them, not on one personal phone.
Not stored by us
Media is streamed through Mediora, not kept by it. Meta deletes media after 30 days.
Privacy blur
A blur toggle hides the inbox on a screen that faces the waiting room.
Consult first
Book the consult, not the laser
For treatments that need an assessment first, write that rule into the assistant's instructions: offer a consultation, quote the consultation fee, and don't book the treatment directly.
The assistant books through the same calendar rules as your staff, so it can only offer slots that are genuinely free in the practitioner's roster.
- Included: Booking can be switched off entirely, leaving the assistant to answer questions
- Included: Cancellations by the assistant are off by default
- Included: Every booking is marked as made by the assistant or by staff
Assistant
Answers patients on WhatsApp from your catalog and knowledge base
OnSave changes
Behaviour
Assistant enabled
Master switch. Off until you turn it on.
Book appointments
Uses the same calendar rules as your staff.
Cancel appointments
Patients can cancel their own bookings.
Reply outside business hours
Max replies per hour
Per conversation. Stops reply loops.
Voice
Persona nameMaple Dental Assistant
Custom instructions
Keep replies short and friendly. Mention free parking behind the building when people ask for directions.
Added after the safety rules. 112 / 2000Escalation keywords
refundcomplaintlawyerswellingbleeding Add
Handoff message
Thanks! I’ve passed this to our front desk. Someone will reply here shortly.
Questions skin clinics answer daily
| Knowledge entry (example) | What it covers |
|---|---|
| Do I need a consultation first? | Which treatments need an assessment, and what the consult costs |
| Payment plans | Whether you offer instalments for treatment courses |
| Sending photos before a visit | That photos go to the clinical team, who reply in working hours |
| Who will I see? | Your practitioners and what each one does |
| Getting here | Address, parking and public transport |
Campaigns without the cringe
Marketing messages on WhatsApp must use a template Meta has approved in the MARKETING category.
Draft the template
Write it in Mediora (body up to 1,024 characters) and submit it to Meta for review, or import templates you already have.
Wait for approval
Approval or rejection arrives automatically. Only approved templates can be sent.
Choose who gets it
Pick patients from your list. Up to 500 recipients per campaign on Starter, 5,000 on Professional and Enterprise.
Send at a decent hour
Schedule between 08:00 and 21:00 clinic time. Sending is throttled and retried.
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
Which plan includes the assistant?
The WhatsApp assistant is part of the Professional and Enterprise plans. The Free and Starter plans include the inbox, calendar, patients and reminders, and your team answers WhatsApp themselves.
What happens when a patient sends a photo or voice note?
Your team sees it in the inbox: images, voice notes, video, documents and locations all arrive. The assistant does not read images or listen to audio, so a photo or voice note without a caption is handed to a person. Media is streamed through Mediora rather than stored by it, and Meta deletes media after 30 days.
Can the assistant say whether a treatment is right for me?
No. It is told not to give diagnoses or medication advice, and clinical questions alert your team. It can explain what's on your menu, what it costs, and book a consultation.
Can different practitioners offer different treatments?
Each practitioner has their own roster and calendar column, and patients can ask for someone by name. Tell the assistant in your instructions who does which treatment, and add it to the knowledge base.
Can we promote offers on WhatsApp?
Yes, with campaigns on Starter and above, using a template Meta has approved for marketing. Mediora doesn't handle opt-outs automatically yet, so keep your own list of people who've asked not to be messaged.
Do we keep our WhatsApp number?
Mediora connects to a WhatsApp Business account on Meta's Cloud API, and the number you connect is the one patients message. Whether your current number can move across depends on how it's registered today, so we check it with you during setup before anything changes.
The features behind it
AI receptionist
Answers WhatsApp from your prices and policies.
WhatsApp inbox
One shared, real-time inbox for the front desk.
Campaigns
Approved-template broadcasts, throttled and tracked.
Scheduling
Rosters, leave and a calendar that can't double-book.
Other clinic types
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo