Clinic type: eyes

Tests, fittings, follow-ups. Sorted.

Optometry and eye clinics juggle eye tests, contact lens fittings and follow-ups across several clinicians. Mediora books each into the right roster, reminds patients, and answers the 'how much is an eye test' messages for you.

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Patient

How much is an eye test?

WhatsApp, 8:20 PM

Assistant

An eye test takes 30 minutes; the price is on our list and I can share it. I have tomorrow at 4:00 or 4:30. Want me to book one?

Before and after

Fewer missed fittings

Phone and diary

'How much is an eye test?' answered by hand, all day
Fittings booked with the wrong clinician
Annual recalls forgotten until the patient walks past
No-shows leave a 45-minute hole

With Mediora

Prices answered from your catalog, any hour
Patients can ask for a clinician by name
Recalls sent as an approved WhatsApp template
Reminders before every visit, at a lead time you choose

Example catalog

Example eye-care services

Examples only. The duration decides the slot length; the price is what the assistant quotes.

Service (example)	Duration	Notes
Eye test	30 min	The question you get most on WhatsApp
Children's eye test	30 min	Book under a parent's number (see the note below)
Contact lens fitting	45 min	Needs a longer block in one roster
Lens aftercare check	20 min	A short follow-up that fills gaps
Dry eye assessment	30 min	Offered only by the clinicians who do it

Reminders

Reminders, on autopilot

Every booking sends a WhatsApp confirmation, and a reminder goes out before the visit at the lead time you choose: anywhere from 15 minutes to 14 days, 24 hours by default.

Both use templates Meta has approved, with the patient's name, the clinic, service, date, time and clinician filled in. They appear in the patient's inbox thread, with delivery ticks.

Notifications

Sent on WhatsApp with your approved templates

Save

Booking confirmation

Send on every booking

Also when an appointment is moved.

Template

appointment_confirmation

Reminder

Send reminders

How long before

Anywhere from 15 minutes to 14 days.

24 hours

Template

appointment_reminder

Template variables

{{1}} Patient nameMaria

{{2}} Clinic nameMaple Dental

{{3}} ServiceCleaning & exam

{{4}} DateTue, Nov 12

{{5}} Time5:15 PM

{{6}} DoctorDr. Rivera

Hi Maria, a reminder from Maple Dental: Cleaning & exam on Tue, Nov 12 at 5:15 PM with Dr. Rivera.

Example knowledge

Entries eye clinics add

Knowledge entry (example)	What it covers
How often should I have an eye test?	Your clinic's own recall guidance, in your words
Can I drive after my appointment?	Your policy on drops and driving, as you write it
Bringing your current glasses	What to bring to an eye test
Contact lens trials	Whether trials are included in the fitting price
Frames and collection	Collection times, if you dispense glasses

What it doesn't do yet

We'd rather tell you now than have you find out in week two.

Help menu

Questions, answered

Which plan includes the assistant?

The WhatsApp assistant is part of the Professional and Enterprise plans. The Free and Starter plans include the inbox, calendar, patients and reminders, and your team answers WhatsApp themselves.

Can we book rooms or equipment?

Not yet. Availability comes from each clinician's roster. If two clinicians share one testing room, your rosters need to reflect that.

Can we record optical prescriptions?

Not as a structured record. Doctors can write it in the clinical note. The prescription module is designed for medicines.

Can we send annual recall messages?

Yes, as a campaign on Starter and above, using a template Meta has approved. Keep your own list of anyone who's asked not to be messaged; automatic opt-out handling isn't built yet.

What happens when a patient sends a photo or voice note?

Your team sees it in the inbox: images, voice notes, video, documents and locations all arrive. The assistant does not read images or listen to audio, so a photo or voice note without a caption is handed to a person. Media is streamed through Mediora rather than stored by it, and Meta deletes media after 30 days.

Do we keep our WhatsApp number?

Mediora connects to a WhatsApp Business account on Meta's Cloud API, and the number you connect is the one patients message. Whether your current number can move across depends on how it's registered today, so we check it with you during setup before anything changes.

Equipment

Other clinic types

Continue?

Set up your clinic in an afternoon. The free plan needs no card and no sales call.

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