Live, for everyone
New messages appear on every screen at once. No refresh, no 'did you see this?'.
Inventory: slot 02
One WhatsApp number for the whole desk
Patients message your clinic's WhatsApp Business number. Your whole front desk sees every thread live, with the assistant's replies labelled and a Take over button on every conversation.
Every planOwnerFront desk
ML
Maria Lopez
+1 512 555 0142
Assistant onTake overClose
Hi, are you open tomorrow? How much is a cleaning & exam?
After 5 would be best
Assistant · 23:49
Hi Maria! A cleaning & exam is $120 and takes 45 minutes. Tomorrow after 5 I have 5:15 PM or 6:00 PM with Dr. Rivera. Which suits you?
5:15 PM please
Assistant · 23:52
Booked: Cleaning & exam, Tue, Nov 12 at 5:15 PM with Dr. Rivera. We’ll send a reminder the day before.
Appointment confirmation sent with an approved template · 23:52
Take over to reply. The assistant is on this thread.
SendThe personal phone, retired
Before
- One receptionist's own phone holds every patient chat
- Messages after closing wait until morning
- Nobody knows who replied to whom
- When they leave, the history leaves with them
With Mediora
- Your clinic's own WhatsApp Business number, shared by the desk
- Live threads on every screen, no refresh
- Every reply labelled: a colleague's name, or 'Assistant'
- One thread per patient, kept for good
Everything a front desk asks for
Useful filters
Open or closed, unread, assistant paused, assigned to someone. Search by name or by a number typed any way.
Assign and own
Take a thread, give it to a colleague, or put it back in the pool.
Close and reopen
Close a finished conversation. If the patient writes again, it reopens by itself.
Honest ticks
Sent, delivered, read or failed. A reply only shows as sent once Meta has accepted it.
Privacy blur
One switch blurs names and messages on a screen that faces the waiting room.
Take over. Hand back.
When a conversation needs a human, one button mutes the assistant on that thread and makes it yours.
Maria Lopez
“Is the 5:15 still okay if I’m 10 minutes late?”
- Assistant
- On. It answers this thread.
- Owner
- Nobody. Anyone at the desk can pick it up.
- Auto reset
- Not needed.
Assistant
The assistant is handling this thread. Take over to reply yourself.
In the product, the 24-hour clock is measured from the thread’s last message, and a sweep runs every hour. Doctors don’t see the inbox at all.
What patients can send
Whatever WhatsApp sends, the inbox shows. Nothing is silently dropped.
- Photos, video
- Shown in the thread. Files pass through a proxy when you open them and are never stored by us.
- Voice notes
- Play in the thread. The assistant can't listen to them, so it alerts staff instead.
- Documents
- Open straight from the thread.
- Locations
- Locations, contact cards, stickers and button taps all appear in the thread.
- Unknown types
- Kept with a short explanation instead of disappearing.
- After 30 days
- Meta deletes media files. The thread tells you to ask the patient to resend.
WhatsApp's window, handled
WhatsApp allows free-form replies only for 24 hours after the patient's last message. The inbox shows the clock and gives you the way back in.
Patient writes
The window opens. You and the assistant can reply freely, and those replies don't count against your message allowance.
The window closes
After 24 quiet hours the composer locks, so nobody sends a message WhatsApp would refuse.
Send a template
Pick an approved template, fill in its blanks and send it. Templates count against your allowance.
Patient replies
Only the patient's reply reopens the window. A template on its own doesn't.
Small numbers, big difference
- Window
- 24H
- WhatsApp's free-form reply window, shown on every thread.
- Reply
- 4096
- Characters allowed in one staff reply.
- Media
- 30D
- How long Meta keeps media before it expires.
- Ticks
- 4
- Sent, delivered, read, failed. On every message.
Front desk tip
Front desk tip
Leave the assistant on overnight and at weekends. The moment a patient sounds upset, press Take over: the thread is yours and the assistant goes quiet.
Each morning, filter by 'Assistant paused' to see every conversation that needed a person.
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
Do we need a WhatsApp Business account?
Yes. Mediora connects to your own WhatsApp Business number through Meta's Cloud API. We walk you through finding the IDs and token in Meta's dashboard, and check them with Meta before anything is saved.
Can several receptionists use it at once?
Yes. Everyone at the desk sees the same threads live, can assign threads to each other, and sees who sent each reply.
Can doctors see patient messages?
No. The inbox is for the owner and the front desk. Doctors work in the calendar and the clinical record.
What happens to messages that arrive while we're closed?
They land in the inbox like any other. On Professional or Enterprise with the assistant switched on, it can answer them. Otherwise they're waiting, unread, when you open.
Do staff replies count against our message allowance?
Free-form replies inside the 24-hour window don't. Approved templates do: confirmations, reminders, re-engagement messages and campaigns.
Do you store patients' photos and voice notes?
No. Media is fetched from Meta through a proxy when someone opens it, and isn't stored by us. Meta deletes media after 30 days.
Keep exploring
AI receptionist
Answers WhatsApp from your prices and policies.
Reminders
Confirmations and reminders on WhatsApp.
Patients
One record per phone number, found in any format.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo