The service
Mediora is software for clinics: a shared WhatsApp inbox, appointment scheduling, patient records, clinical notes and prescriptions, campaigns, analytics and an optional AI assistant. These terms apply to the clinic that creates an account (“you”) and to everyone you invite to it.
Accounts and roles
- The person who creates the clinic account is its owner and is responsible for who they invite and what roles they give.
- Each person needs their own login. Don’t share passwords.
- Suspend staff who leave. Suspension takes effect on their next request.
- You must be authorised to act for the clinic that you sign up.
Plans and billing
- The Free plan is free. Paid plans are billed monthly at the price agreed with you before billing starts.
- Plan changes are made by our team at your request. We’ll confirm the price in writing first.
- Each plan has limits, shown on the pricing page. When you reach one, the action is stopped with a message; existing data is not affected.
- If a payment is overdue, your clinic keeps working while we resolve it with you. We may stop access if a subscription is cancelled, but we will not delete your records without agreeing that with you.
- Fees charged by Meta for WhatsApp Business messages are billed by Meta to your WhatsApp Business account and are not part of your Mediora plan.
WhatsApp and messaging
- You connect your own WhatsApp Business account and must follow Meta’s WhatsApp Business terms and policies.
- You are responsible for having your patients’ permission to message them, and for honouring patients who ask you to stop. Mediora does not yet keep an opt-out list for campaigns.
- Template messages are reviewed and approved by Meta, not by us.
The AI assistant
- The assistant is off until you turn it on, and you choose whether it can book or cancel appointments.
- It answers from the services, prices and knowledge entries you provide. Keep them accurate.
- It is not a clinician. It is instructed not to diagnose or give medication advice, and it hands conversations to your staff when it is out of its depth. Like any AI, it can make mistakes, so your team should review its activity and take over when needed.
- It does not understand voice notes or images, and it replies only within WhatsApp’s 24-hour window.
Clinical features
- Clinical notes and prescriptions are tools for your clinicians. Clinical decisions remain entirely theirs.
- Mediora does not check for drug interactions or allergies. Prescribers are responsible for those checks.
- Signed notes and issued prescriptions cannot be edited. Corrections are made by addenda or by voiding and reissuing.
Your data
- Your clinic owns its data, including patient data. We process it to provide the service and as described in our privacy notice.
- You are responsible for having a lawful basis to collect and use patient data in your country.
- We have not yet completed a formal compliance certification (such as HIPAA or SOC 2). Check that Mediora meets your obligations before storing regulated data, and ask us if you need more detail.
Acceptable use
Don’t use Mediora to send spam, to message people who haven’t agreed to hear from you, to break the law, to access other clinics’ data, or to attack or overload the service.
Availability and changes
We work to keep Mediora available and to fix problems quickly, but we don’t yet offer a formal uptime guarantee. We may improve or change features; if a change removes something you rely on, we’ll tell you in advance.
Ending the service
You can stop using Mediora at any time by contacting us. We may suspend an account that breaks these terms, after telling you why where we can. When an account ends, we’ll agree with you how your data is returned and when it is deleted.
Liability
This section will set out the limits of each party’s liability and the governing law. It is being finalised with our lawyers and will be completed before general availability.
Contact
Questions about these terms: hello@mediora.app.