AI receptionist
Answers WhatsApp from your prices and policies.
Clinic type: children
Parents text at 2am. Covered.
Parents message at all hours, often worried, sometimes about something urgent. Mediora answers the logistics, books the well-child visits, and treats anything that sounds like an emergency as exactly that: it stops, alerts your team and points to the local emergency number.
Patient
My son has a high fever. Very sleepy.
WhatsApp, 2:07 AMAssistant
I've alerted the team and someone will reply as soon as they can. If this is an emergency, call your local emergency number now.
Night shift
Worry comes first
Every message is checked before the assistant replies, using fixed patterns and a second model. Emergency detection works in English, Roman Urdu and Urdu script.
When a message reads as an emergency, the assistant is muted on that thread, your team gets a real-time alert with the reason, and the reply includes the local emergency number for your country.
What happens to a 2am message
- Step 01
Message in
A parent writes on WhatsApp. A burst of messages is treated as one turn.
- Step 02
Safety check
Emergency? Asking for a person? Clinical worry? Checked before anything else.
- Step 03
Emergency path
Assistant muted on the thread, team alerted, local emergency number in the reply.
- Step 04
Everyday path
Opening hours, what to bring, vaccination clinic times: answered from your entries.
- Step 05
Booking path
A well-child check or a sick-visit slot, offered from the real calendar.
Example paediatric services
Examples only; your services, durations and prices are your own.
| Service (example) | Duration | Notes |
|---|---|---|
| Newborn check | 30 min | Often booked by a parent from the hospital |
| Well-child check | 20 min | The visit most parents book on WhatsApp |
| Vaccination appointment | 15 min | Short slots that fill gaps |
| Sick visit | 15 min | Your team decides whether the assistant may offer these |
| Developmental review | 45 min | Needs a longer block in one clinician's roster |
What parents ask, every week
| Knowledge entry (example) | What it covers |
|---|---|
| Walk-in hours | Whether you see children without an appointment, and when |
| What to bring to the first visit | Birth records, previous vaccination cards, insurance or ID |
| Vaccination clinic days | Which days you run vaccination slots |
| Pram access and parking | Lifts, ramps and where to park |
| After-hours care | Your clinic's own guidance on where to go when you're closed |
House rules
House rules
A paediatric clinic might add instructions like these, up to 2,000 characters. They're added after the built-in safety rules:
"We are a children's clinic and most messages come from parents. Never comment on symptoms, doses or whether a child needs to be seen; say the team has been alerted. Offer sick visits only on weekdays before 11am. Always confirm the child's name when booking."
Read this before you sign up
One limit matters more for children's clinics than anyone else.
Questions, answered
How do we handle siblings who share a parent's phone?
Today, the phone number is the patient's identity, so one number maps to one record. Some clinics register each child under a different parent's number. We'd rather tell you this now: proper household support isn't built yet.
Does the assistant give medical advice to parents?
No. It's told not to diagnose or advise on medication, and clinical questions alert your team. Emergencies mute the assistant on that thread and the reply points to the local emergency number.
Which emergency numbers does it use?
The number for your clinic's country: for example 1122 (Rescue) or 115 (Edhi) in Pakistan, 999 in the UK, 000 in Australia and 911 in the US. Ireland, New Zealand, Canada, India and the UAE are covered too.
Can we stop the assistant replying at night?
Yes. 'Reply outside business hours' is a single switch. With it off, night-time messages wait for your team in the inbox.
Which plan includes the assistant?
The WhatsApp assistant is part of the Professional and Enterprise plans. The Free and Starter plans include the inbox, calendar, patients and reminders, and your team answers WhatsApp themselves.
Do we keep our WhatsApp number?
Mediora connects to a WhatsApp Business account on Meta's Cloud API, and the number you connect is the one patients message. Whether your current number can move across depends on how it's registered today, so we check it with you during setup before anything changes.
The features behind it
WhatsApp inbox
One shared, real-time inbox for the front desk.
Patients
One record per phone number, found in any format.
Reminders
Confirmations and reminders on WhatsApp.
Other clinic types
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo