United States
Plenty of American patients already live on WhatsApp, especially families with ties abroad.
World map: Australia
For Aussie clinics, every zone
From Perth to Sydney, with Queensland ignoring daylight saving and Adelaide half an hour off, your clinic runs on its own clock. Mediora handles the time zones, answers WhatsApp in dollars, and hands emergencies over with 000.
Show prices and demo examples in AUD across the site.
Set up for Australia
- Messaging
- WhatsApp, which many Australian patients already use. No SMS.
- Time zones
- Every Australian zone by IANA name: Australia/Sydney, Melbourne, Brisbane (no daylight saving), Adelaide (half-hour offset), Darwin, Perth and Hobart.
- Phone numbers
- Typed any way, like 0491 570 142, and stored as +61 491 570 142. Search works with the local format.
- Emergency
- The assistant's emergency handoff tells the patient to call 000. New Zealand is covered too.
- Currency
- Prices are stored in cents, never floating-point, and shown in Australian dollars.
Example
Example
Chloe asks how much a scale & clean is. The assistant answers A$195 straight from your price list, and offers 5:15 pm or 6:00 pm tomorrow with Dr Nguyen.
Booked, confirmed on WhatsApp with an approved template, and reminded the day before.
Questions your compliance lead will ask
Here are straight answers, including the ones you'd rather hear before you sign. If the Privacy Act applies to you, talk to us before you put patient data in.
| Question | Our honest answer |
|---|---|
| Do you comply with the Privacy Act 1988 and the APPs? | We haven't completed a formal Privacy Act assessment or an independent audit, so we don't claim compliance. Talk to us before you put patient data in. |
| Where is our data hosted? | Our hosting provider and region aren't final yet, so we can't promise Australian hosting today. We'll tell you plainly before you sign. |
| Medicare or private health fund claims? | Not supported. Mediora has no claiming or payments. |
| How is our data kept apart from other clinics? | Every clinic's data is isolated by row-level security in the PostgreSQL database itself, forced on every table, and the application connects as a role that cannot bypass it. |
| How are passwords and keys protected? | Passwords are hashed with Argon2id. Your Meta WhatsApp access token is encrypted with AES-256-GCM before it is stored and decrypted only in memory when a message is sent. |
| What happens when someone leaves? | Suspending an account locks it out on its next request, on every device. Access tokens last 15 minutes; refresh tokens are single-use and rotated. |
| Who can read clinical notes? | Doctors write them; drafts are private to their author; signed notes can't be changed. Receptionists have no access, and the AI assistant cannot reach clinical data at all. |
| Is there an audit trail? | Yes. Every successful change is logged with who, when, what and from which IP address. Audit rows can't be edited or deleted. Reads of notes are not logged yet. |
| Two-factor sign-in or SSO? | Not yet. |
Plans in Aussie dollars
Indicative monthly prices in AUD, confirmed on your call. The free plan needs no card. Paid plan changes are made by our team; there's no online checkout yet.
| Plan | Per month | Doctors | Staff | Assistant replies | Campaigns |
|---|---|---|---|---|---|
| Free | Free | 1 | 2 | Not included | Not included |
| Starter | A$59 | 3 | 5 | Not included | Up to 500 per send |
| Professional | A$179 | 10 | 20 | 3,000 | Up to 5,000 per send |
| Enterprise | A$599 | Unlimited | Unlimited | 25,000 | Up to 5,000 per send |
Setting up in Australia
Most clinics are running in an afternoon. The WhatsApp connection is the step that takes longest, because Meta has to approve your business account.
Create your clinic
Sign up as the owner. Your clinic starts with a default week (Monday to Saturday, 09:00 to 17:00) that you can change.
Set timezone and hours
Pick your clinic's time zone. Hours, reminders and reports all run on clinic time, not server time.
Add your services
Name, price, duration and category for each service. Durations decide the slot lengths.
Connect WhatsApp
Enter your WhatsApp Business account details from Meta. They're checked with Meta before anything is saved.
Invite your team
Add receptionists and doctors, then set each doctor's weekly roster.
Switch on the assistant
On Professional and Enterprise. It's off until you turn it on, so set your knowledge base first.
What it doesn't do yet
We'd rather tell you now than have you find out in week two.
Questions, answered
Does it handle Queensland and South Australia time?
Yes. Each clinic has its own IANA time zone, so Brisbane stays on AEST all year and Adelaide's half-hour offset is handled, along with daylight saving where it applies.
Can we claim Medicare through Mediora?
No. There's no claiming, invoicing or payments. Mediora covers WhatsApp, appointments, patients and the clinical record.
Are Australian prices final?
The prices in Australian dollars are indicative and confirmed on your call. The free plan is free.
Is there a free plan?
Yes. The free plan covers one doctor, two staff and the core inbox, calendar and patient record, with 100 outgoing WhatsApp messages per period. The assistant and campaigns are on paid plans.
What does the assistant do in an emergency?
Every message is checked before the assistant replies. If it reads as a medical emergency, the assistant is muted on that thread, your team is alerted with the reason, and the reply includes the local emergency number.
Other regions
United Kingdom
Your patients already WhatsApp their dentist, their physio and their kids' school.
Pakistan
Here the clinic's WhatsApp is the front desk, usually on a receptionist's personal phone, next to a paper diary.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
Or book a demo