The inbox
Filter, search, assign, take over, hand back, close and reopen threads.
Player 2: the front desk
One inbox. Fewer fires.
You answer WhatsApp, book walk-ins and calm the queue, often at the same time. Mediora puts every conversation in one shared inbox, books into a calendar that won't let you double-book, and lets the assistant take the routine questions at night.
ML
Maria Lopez
+1 512 555 0142
Assistant onTake overClose
Hi, are you open tomorrow? How much is a cleaning & exam?
After 5 would be best
Assistant · 23:49
Hi Maria! A cleaning & exam is $120 and takes 45 minutes. Tomorrow after 5 I have 5:15 PM or 6:00 PM with Dr. Rivera. Which suits you?
5:15 PM please
Assistant · 23:52
Booked: Cleaning & exam, Tue, Nov 12 at 5:15 PM with Dr. Rivera. We’ll send a reminder the day before.
Appointment confirmation sent with an approved template · 23:52
Take over to reply. The assistant is on this thread.
SendA day at the front desk
8:45
Open the inbox
Overnight, the assistant answered the routine questions. Threads it handed over are flagged, with the reason.
9:00
Take over
A patient wants a person. Take over the thread: the assistant goes quiet there, and the thread is yours.
9:20
Book a walk-in
Find or register them by phone number, typed any way you like, then book the next free slot.
9:30
Check them in
Mark them arrived. The doctor sees it on their day view straight away.
14:10
Reschedule
A patient can't make it. Move them in one step; the original time stays on the record.
16:30
Mark a no-show
Nobody came. Mark it, and the slot is free again.
Take over from the assistant
Taking over mutes the assistant on that one thread and assigns it to you. Handing back un-mutes it. If you forget, it resumes after 24 hours of quiet.
Maria Lopez
“Is the 5:15 still okay if I’m 10 minutes late?”
- Assistant
- On. It answers this thread.
- Owner
- Nobody. Anyone at the desk can pick it up.
- Auto reset
- Not needed.
Assistant
The assistant is handling this thread. Take over to reply yourself.
In the product, the 24-hour clock is measured from the thread’s last message, and a sweep runs every hour. Doctors don’t see the inbox at all.
What you can do
The calendar
Book, reschedule, cancel with a reason, confirm, check in and mark no-shows.
Patients
Create and edit patient details. Search by name, or phone in any format.
Templates
Outside WhatsApp's 24-hour window, send an approved template to re-engage.
Assistant
Read its settings, its activity log and its usage.
Privacy blur
Hide message contents on a screen that faces the waiting room.
The calendar
It won't let you double-book
If a doctor is already booked, the booking is refused, by the database itself, even if two of you click at the same moment. That rule has no override.
Softer rules, like outside opening hours, during a doctor's leave, or a patient already booked elsewhere at that time, come with a 'book anyway' option for when you know better.
Calendar
Tue, Nov 12 · Austin, TX time
Today All doctors Book
What you can't do, and why
We'd rather tell you now than have you find out in week two.
Questions, answered
What happens when the assistant hands a thread to us?
You get a real-time alert with the reason, like an emergency, a request for a person, a complaint or a voice note it can't read. For emergencies and requests for a person, the assistant goes quiet on that thread. For the rest, it keeps answering politely until someone takes over.
Why is the reply box locked on some threads?
WhatsApp only allows free-form replies within 24 hours of the patient's last message. Outside that window, send an approved template instead. When the patient replies, the window opens again.
Will the patient see that I read their message?
Yes. Opening a thread sends read receipts, so the patient sees their message was read.
Can two of us answer the same patient by accident?
Threads show who they're assigned to, and taking over assigns the thread to you. Everyone sees the same inbox, live.
What if I typed a reply that never arrived?
A reply is only stored once WhatsApp accepts it, and a failed send stays marked on the message, so you can see it later instead of assuming it went.
Continue?
Set up your clinic in an afternoon. The free plan needs no card and no sales call.
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